REFUND POLICY
In My Cafe, every purchase grants permanent access to exclusive premium content that enhances your journey of managing and designing your dream restaurant. This includes special decorations, stylish furniture, unique recipes, seasonal packs, resource boosts, and event-exclusive items that make your café more vibrant and personalized. All content is delivered instantly and is non-refundable—transactions are final once completed. Our development team is dedicated to ensuring a smooth, fair, and enjoyable experience with every update. If you encounter technical issues—such as incomplete downloads, missing items, or compatibility errors preventing access to purchased content—please contact our official support team within 14 calendar days of your transaction. Each request will be carefully reviewed based on your device specifications, purchase history, and the nature of the issue. Refunds are not available for mistaken purchases, changes of preference, or performance-related concerns. Instead, our priority is to restore missing items and resolve legitimate technical problems whenever possible. To help our team respond quickly, please include a clear description of the issue, your device model and OS version, and valid proof of purchase. We strongly encourage reviewing item previews, platform requirements, and system notifications before confirming your purchase. By completing a transaction, you acknowledge and accept these terms. Thank you for supporting My Cafe and helping us grow this community together. Your creativity and dedication inspire us to keep adding new festivals, exciting features, and unique ways to make every café feel truly special.